In this session you will explore:
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The importance of referrals from satisfied customers
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The Referral Mindset and how to psychologically set yourself up for more referrals
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Process and strategy around when to ask for referrals
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Scripts and tips on how to go beyond the "Hopeful Referral Request" and drive referral action
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How to build referral conversations into your customer journey
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Common challenges that prevent you from delivering a customer experience that promotes referrals
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How to connect customer experience and service excellence to customer referrals
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Develop repeatable referral strategies for consistency and accountability
80+ minutes
Interactive training and coaching from Dean
60+ pages
Slides, tools and strategies you can execute immediately
Workbook
Downloadable workbook for putting all strategies into practice
12 months
Easy online access through any device and browser